System and method for automatically determining an order of troubleshooting steps for a communication network
AssigneeBoost SubscriberCo L.L.C.
InventorsAlexander Nelson, Tanya Mazur
Life of this patent
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Abstract
A system for automatically determining an order of troubleshooting steps for a communication network includes a memory that stored one or more computer readable media that includes instructions and one or more processor devices configured to execute the instructions of the computer readable media to identify a set of tagged steps for a troubleshooting flow at a predetermined time, retrieve resolution data for each tagged step from a database, the resolution data from a predetermined time interval, determine an order for the tagged steps in the set of tagged steps based on the resolution data for each tagged step, and store the order for the tagged steps in data storage.
Claims20
A system for automatically determining an order of troubleshooting steps for a communication network, the system comprising:
- a memory that stored one or more computer readable media that includes instructions;
- and
- one or more processor devices configured to execute the instructions of the computer readable media to:
- identify a set of tagged steps for a troubleshooting flow at a predetermined time;
- retrieve resolution data for each tagged step from a database, the resolution data from a predetermined time interval;
- determine an order for the tagged steps in the set of tagged steps based on the resolution data for each tagged step;
- and
- store the order for the tagged steps in data storage.
A method for automatically determining an order of troubleshooting steps for a communication network, the method comprising:
- identifying, using a processor device, a set of tagged steps for a troubleshooting flow at a predetermined time;
- retrieving, using the processor device, resolution data for each tagged step from a database, the resolution data from a predetermined time interval;
- determining, using the processor device, an order for the tagged steps in the set of tagged steps based on the resolution data for each tagged step;
- and
- storing the order for the tagged steps in data storage.
14, The method according to claim 8, wherein the troubleshooting flow further comprises at least one untagged step.
A non-transitory, computer-readable medium storing instructions that, when executed by a processor perform a set of functions for automatically determining an order of troubleshooting steps for a communication network, the set of functions comprising:
- identifying, using a processor device, a set of tagged steps for a troubleshooting flow at a predetermined time;
- retrieving, using the processor device, resolution data for each tagged step from a database, the resolution data from a predetermined time interval;
- determining, using the processor device, an order for the tagged steps in the set of tagged steps based on the resolution data for each tagged step;
- and
- storing the order for the tagged steps in data storage.
Dependencies are inferred from the claim text.