Product Offering Based on a Support Call

A system, comprising:

• at least one processor;
• and
• at least one memory that stores executable instructions that, when executed by the at least one processor, facilitate performance of operations, comprising:
• identifying, via a support agent device, an issue with a computing device based on support call data obtained during a support call;
• determining, via the support agent device, that a current configuration of the computing device omits a functionality, which prevents fixing the issue with the computing device using the current configuration of the computing device;
• querying via the support agent device, a functionalities database with a query about the functionality, wherein the functionalities database comprises identifications of functionalities, to produce an identifier of a product that comprises the functionality, wherein the current configuration of the computing device omits the product, and wherein the computing device is determined to be able to install the product;
• based on the identifying of the product, connecting, via the support agent device, a sales agent device to the support call, wherein the sales agent device has access to information regarding the product that is unavailable to the support agent device;
• and
• based on the connecting of the sales agent device to the support call, initiating installation of the product to the computing device.