Large language model (llm) benchmark for customer relationship management (crm)

One or more non-transitory computer-readable media storing instructions executable by one or more processors, wherein the instructions, when executed, cause the one or more processors to perform operations comprising:

• receiving at least one data set associated with at least one use case;
• generating at least one grounded prompt based on the at least one data set for generating a sample response;
• in response to detection of the at least one grounded prompt of at least one selected element associated with the at least one use case, identifying, using an algorithm, a set of one or more LLMs that are applicable to the at least one use case based on the at least one data set;
• configuring at least one benchmark associated with the set of one or more LLMs to evaluate individual LLMs of the set of one or more LLMs;
• displaying in a Graphical User Interface (GUI), a listing of the set of one or more LLMs in accordance with an evaluation based on the at least one benchmark;
• and
• determining an order of the set of one or more LLMs in the GUI based on a selection of at least one selectable element configured in the GUI, wherein the at least one selectable element is mapped with the at least one benchmark to enable identifying of an LLM that is suitable for the at least one use case.

A method comprising:

• receiving at least one data set associated with at least one use case;
• generating at least one grounded prompt based on the at least one data set for generating a sample response;
• in response to detection of the at least one grounded prompt of at least one selected element associated with the at least one use case, identifying, using an algorithm, a set of one or more LLMs that are applicable to the at least one use case based on the at least one data set;
• configuring at least one benchmark associated with the set of one or more LLMs to evaluate individual LLMs of the set of one or more LLMs;
• displaying in a Graphical User Interface (GUI), a listing of the set of one or more LLMs in accordance with an evaluation based on the at least one benchmark;
• and
• determining an order of the set of one or more LLMs in the GUI based on a selection of at least one selectable element configured in the GUI, wherein the at least one selectable element is mapped with the at least one benchmark to enable identifying of an LLM that is suitable for the at least one use case.