Systems and methods for managing notifications for endpoint devices using an agnostic schema

A non-transitory machine-readable medium having instructions stored therein, which when executed by a processor of a management system, cause the processor to perform operations for managing operation of a data processing system, the operations comprising:

• obtaining a notification regarding the data processing system;
• identifying, based on at least the notification, a person tasked with managing an issue identified by the notification, the issue being a failure or an error of the data processing system that cause the data processing system to be unable to continue providing desired computer implemented services being provided by the data processing system before occurrence of the issue;
• identifying a plurality of devices associated with the person, the plurality of devices being different types of devices;
• selecting a first device of the plurality of devices based on metrics regarding the devices, the notification being incompatible for use by the first device to notify the person of the issue, and the first device not being selected based on a compatibility of the first device for using the notification;
• generating a device type independent version of the notification that is compatible for use by the first device to notify the person of the issue, the device type independent version being generated independent of notification capabilities of the first device;
• and
• notifying the person of the issue by providing the device type independent version of the notification to the first device to cause initiation of a management of the issue to fix the failure or the error of the data processing system such that the data processing system can continue to provision the desired computer implemented services.

A management system, comprising:

• a processor;
• and
• a memory coupled to the processor to store instructions, which when executed by the processor, cause the processor to perform operations for managing operation of a data processing system, the operations comprising:
• obtaining a notification regarding the data processing system;
• identifying, based on at least the notification, a person tasked with managing an issue identified by the notification, the issue being a failure or an error of the data processing system that cause the data processing system to be unable to continue providing desired computer implemented services being provided by the data processing system before occurrence of the issue;
• identifying a plurality of devices associated with the person, the plurality of devices being different types of devices;
• selecting a first device of the plurality of devices based on metrics regarding the devices, the notification being incompatible for use by the first device to notify the person of the issue, and the first device not being selected based on a compatibility of the first device for using the notification;
• generating a device type independent version of the notification that is compatible for use by the first device to notify the person of the issue, the device type independent version being generated independent of notification capabilities of the first device;
• and
• notifying the person of the issue by providing the device type independent version of the notification to the first device to cause initiation of a management of the issue to fix the failure or the error of the data processing system such that the data processing system can continue to provision the desired computer implemented services.