Automated support for users of data processing systems

A non-transitory machine-readable medium having instructions stored therein, which when executed by a processor, cause the processor to perform operations for managing a data processing system, the operations comprising:

• obtaining a first set of user actions performed by a user of the data processing system while the data processing system is providing computer-implemented services, the first set of user actions not accomplishing any desired outcomes of the user;
• identifying a desired outcome of the user based on the first set of user actions and a knowledge repository that stores information regarding historical sets of user actions that lead to the any desired outcomes;
• inferring, using a trained machine learning model, a second set of user actions based on the desired outcome and at least the first set of user actions;
• and
• automatically initiating performance of the second set of user actions to increase a likelihood of an occurrence of the desired outcome.

A data processing system, comprising:

• a processor;
• and
• a memory coupled to the processor to store instructions, which when executed by the processor, cause operations for managing a data processing system to be performed, the operations comprising:
• obtaining a first set of user actions performed by a user of the data processing system while the data processing system is providing computer-implemented services, the first set of user actions not accomplishing any desired outcomes of the user,
• identifying a desired outcome of the user based on the first set of user actions and a knowledge repository that stores information regarding historical sets of user actions that lead to the any desired outcomes,
• inferring, using a trained machine learning model, a second set of user actions based on the desired outcome and at least the first set of user actions, and
• automatically initiating performance of the second set of user actions to increase a likelihood of an occurrence of the desired outcome.