Cluster-based generation of instructional content using generative artificial intelligence techniques

An apparatus comprising:

• at least one processing device comprising a processor coupled to a memory;
• the at least one processing device being configured to implement the following steps:
• generating at least one data structure comprising information characterizing at least a portion of an interaction between at least a first user and a second user;
• applying at least a portion of the data structure to at least one generative artificial intelligence (AI) model, wherein the generative AI model employs at least one language model that is tuned using labeled interaction data of an organization associated with the first user and domain-specific knowledge for the organization, wherein the generative AI model generates information characterizing instructional content, related to the interaction, for the first user based at least in part on a cluster assignment of the first user to a given user cluster of a plurality of user clusters, and wherein the plurality of user clusters is generated by applying a supervised clustering algorithm to (i) one or more attributes of a plurality of users associated with the organization and (ii) at least one designated organization objective of the organization;
• and
• initiating at least one automated action based at least in part on the instructional content.

A non-transitory processor-readable storage medium having stored therein program code of one or more software programs, wherein the program code when executed by at least one processing device causes the at least one processing device to perform the following steps:

• generating at least one data structure comprising information characterizing at least a portion of an interaction between at least a first user and a second user;
• applying at least a portion of the data structure to at least one generative artificial intelligence (AI) model, wherein the generative AI model employs at least one language model that is tuned using labeled interaction data of an organization associated with the first user and domain-specific knowledge for the organization, wherein the generative AI model generates information characterizing instructional content, related to the interaction, for the first user based at least in part on a cluster assignment of the first user to a given user cluster of a plurality of user clusters, and wherein the plurality of user clusters is generated by applying a supervised clustering algorithm to (i) one or more attributes of a plurality of users associated with the organization and (ii) at least one designated organization objective of the organization;
• and
• initiating at least one automated action based at least in part on the instructional content.