Leveraging Generative Artificial Intelligence To Automatically Derive Playbooks and Automations From A Collection Of Records

A system comprising:

• one or more processors;
• and
• at least one computer-readable storage medium having stored therein instructions which, when executed by the one or more processors, cause the one or more processors to:
• cluster incidents having resolutions together through an embedding model based on a similarity criterion;
• generate a summary of each of the incidents through a large language model (LLM);
• and
• infer a playbook for resolving an incident through the LLM based on the summaries of the incidents.

A non-transitory computer-readable storage medium storing instructions for causing one or more processors to:

• cluster incidents having resolutions together through an embedding model based on a similarity criterion;
• generate a summary of each of the incidents through a large language model (LLM);
• and
• infer a playbook for resolving an incident through the LLM based on the summaries of the incidents.