User Specific Root Cause Analysis Generation
AssigneeDell Products L.P.
InventorsOphir Buchman, Yevgeni Gehtman, Omer Aharony
Life of this patent
Estimating the term…
Abstract
A system can determine a resolution to an issue with a computing device. The system can, based on the determining of the resolution and a root cause analysis document template, process data relevant to the resolution to the issue with the computing device with natural language processing, to produce a root cause analysis document. The system can store the root cause analysis document. The system can update a second document based on the root cause analysis document, wherein the second document differs from the root cause analysis document.
Claims20
A system, comprising:
- at least one processor;
- and
- at least one memory that stores executable instructions that, when executed by the at least one processor, facilitate performance of operations, comprising:
- determining a resolution to an issue with a computing device;
- based on the determining of the resolution and a root cause analysis document template, processing data relevant to the resolution to the issue with the computing device with natural language processing, to produce a root cause analysis document;
- storing the root cause analysis document;
- and
- updating a second document based on the root cause analysis document, wherein the second document differs from the root cause analysis document.
A method, comprising:
- determining, by a system comprising at least one processor, a resolution to an issue with computing equipment;
- based on the determining of the resolution and using natural language processing, processing, by the system, data relevant to the resolution to the issue with the computing equipment, to produce root cause data representative of a root cause analysis document;
- and
- storing, by the system, the root cause analysis document.
A non-transitory computer-readable medium comprising instructions that, in response to execution, cause a system comprising at least one processor to perform operations, comprising:
- determining a resolution to an issue with a computer;
- and
- based on the determining of the resolution, processing data relevant to the resolution to the issue with the computer with a natural language processing technique, to produce a root cause analysis file.
Dependencies are inferred from the claim text.