System and method for correlating customer service requests
AssigneeJio Platforms Limited
InventorsRahul JOSHI, Ritesh BAVISI, Gaurav AGARWAL, Rajeev SALUJA, Raghuram VALEGA
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Abstract
The present disclosure provides a system (108) and a method (800) for correlating customer service requests. The method (800) includes receiving (802) one or more customer service requests from one or more sources, and determining (804) one or more attributes and one or more parameters of each customer service request. Further, the method (800) includes determining (806) an occurrence of one or more issues based on the one or more parameters and the one or more attributes, and determining (808) one or more network resources associated with the occurrence of the one or more issues.
Claims10
A system (108) for correlating customer service requests, comprising:
- one or more processors (202);
- and
- a memory (204) operatively coupled to the one or more processors (202), wherein the memory (204) comprises processor-executable instructions, which on execution, cause the one or more processors (202) to:
- receive one or more customer service requests from one or more sources;
- determine one or more attributes and one or more parameters of each of the one or more customer service requests;
- determine an occurrence of one or more issues based on the one or more parameters and the one or more attributes;
- and
- determine one or more network resources associated with the occurrence of the one or more issues.
A method (800) for correlating customer service requests, comprising:
- receiving (802), by one or more processors (202) associated with a system (108), one or more customer service requests from one or more sources;
- determining (804), by the one or more processors (202), one or more attributes and one or more parameters of each of the one or more customer service requests;
- determining (806), by the one or more processors (202), an occurrence of one or more issues based on the one or more parameters and the one or more attributes;
- and
- determining (808), by the one or more processors (202), one or more network resources associated with the occurrence of the one or more issues.
A non-transitory computer-readable medium comprising processor-executable instructions that cause a processor to:
- receive one or more customer service requests from one or more sources;
- determine one or more attributes and one or more parameters of each of the one or more customer service requests;
- determine an occurrence of one or more issues based on the one or more parameters and the one or more attributes;
- and
- determine one or more network resources associated with the occurrence of the one or more issues.
Dependencies are inferred from the claim text.