Healthcare command center system for remote intake management and remote consultation management

A system comprising:

• a command center including a cloud server, a database hosting a relational database management system, one or more processors, and a memory, the one or more processors executing dashboard interface software and a scheduling and routing system, the scheduling and routing system including software modules that execute call routing algorithms, the command center being configured to provide remote intake management including intake workflows management relating to patient intake processes for one or more of a care coordinator, patient questionnaire, patient vitals, patient demographics, or payment management;
• a remote consultation management system including a processor and consultation workflow software executing on the processor, the remote consultation management system being configured to provide consultation workflows management relating to patient consultation processes including one or more of hybrid health consultation workflow management, care manager or nurse practitioner consultation workflows and capabilities, controls for devices and actuators, steerage information, and language translation;
• a workflow orchestration system including the one or more processors and workflow management software executing on the one or more processors, the workflow orchestration system being configured to manage and optimize healthcare consultation workflows to enhance coordination, efficiency, and care delivery;
• a clinician device control management system including the one or more processors, actuator control software, and communication interfaces, the clinician device control management system being configured to enable remote control and management of devices and capabilities for stations for care, the stations for care having an interior area for a patient session;
• a communications and messaging management system including one or more messaging servers and communication interfaces, the communications and messaging management system being configured to integrate with various channels to facilitate system communication;
• and
• a privileges, rights, and access controls management system including the one or more processors and role-based access control software, the privileges, rights, and access controls management system being configured to provide secured access to sensitive patient data;
• wherein the command center is further configured to one or both of:
• coordinate care coordinator selection based on cultural competency requirements that match patient demographics and geographical deployment locations;
• and
• implement age-based routing protocols that automatically assign pediatric care managers when patients indicate they are under an age of majority versus adult nurse practitioners for patients over the age of majority.

A computer-implemented method for command center remote intake management and remote consultation management in a healthcare system comprising:

• orchestrating aspects of a plurality of remote hybrid stations for care with integrated medical devices through a command center, the remote hybrid stations having an interior area for a patient session;
• providing remote intake management including intake workflows management relating to patient intake processes for one or more of a care coordinator, patient questionnaire, patient vitals, patient demographics, or payment management;
• providing consultation workflows management relating to patient consultation processes including one or more of hybrid health consultation workflow management, care manager or nurse practitioner consultation workflows and capabilities, controls for devices and actuators, steerage information, or language translation;
• managing and optimizing healthcare consultation workflows to enhance coordination, efficiency, and care delivery through workflow orchestration;
• enabling remote control and management of devices and capabilities for the remote hybrid stations through clinician device control management;
• communicating control data to diagnostic equipment associated with the remote hybrid stations, and the remote hybrid stations update a process for data capture associated with the control data:
• integrating with various channels to facilitate communication through communications and messaging management;
• and
• coordinating care coordinator selection based on cultural competency requirements that match patient demographics and geographical deployment locations.