Identifying root cause of abnormal indicators in operational data collector

A computer program product comprising:

• one or more computer readable storage media;
• and
• program instructions stored on the one or more computer-readable storage media to perform operations comprising:
• receiving an error message or a prediction of an error message pertaining to an abnormal indicator;
• receiving log information from a component of an operational data collector associated with said error message;
• transforming said log information into a data structure using joint entropy of information theory;
• receiving troubleshooting data, including reasons for abnormal indicators, listing of abnormal indicators, and solutions for addressing abnormal indicators;
• generating a graph from said troubleshooting data using a knowledge graph algorithm to model data;
• identifying a root cause of said abnormal indicator using said data structure of log information and said graph;
• and
• retrieving and implementing a recovery command associated with said identified root cause of said abnormal indicator.

A computer system comprising:

• a processor set;
• one or more computer-readable storage media;
• and
• program instructions stored on the one or more computer-readable storage media to cause the processor set to perform operations comprising:
• receiving an error message or a prediction of an error message pertaining to an abnormal indicator;
• receiving log information from a component of an operational data collector associated with said error message;
• transforming said log information into a data structure using joint entropy of information theory;
• receiving troubleshooting data, including reasons for abnormal indicators, listing of abnormal indicators, and solutions for addressing abnormal indicators;
• generating a graph from said troubleshooting data using a knowledge graph algorithm to model data;
• identifying a root cause of said abnormal indicator using said data structure of log information and said graph;
• and
• retrieving and implementing a recovery command associated with said identified root cause of said abnormal indicator.