Artificial intelligence co-pilot system and methods thereof for information technology systems

A non-transitory computer-readable medium storing a set of instructions for incident management in a computing environment utilizing generative artificial intelligence (AI) system, the set of instructions comprising:

• one or more instructions that, when executed by one or more processing circuitries of a device, cause the device to:
• receive an incident input, the incident associated with a computing environment including a plurality of data sources
• select an action plan of a plurality of predefined actions plans based on a result of processing a prompt, the context, and the incident input by the generative AI system, the action plan including a plurality of actions
• generate a context for a generative AI model based on the incident input and data from at least a data source of the plurality of data sources;
• and
• execute at least an action of the action plan in the computing environment.

A system for incident management in a computing environment utilizing generative artificial intelligence (AI) system comprising:

• one or more processing circuitries configured to:
• receive an incident input, the incident associated with a computing environment including a plurality of data sources
• select an action plan of a plurality of predefined actions plans based on a result of processing a prompt, the context, and the incident input by the generative AI system, the action plan including a plurality of actions
• generate a context for a generative AI model based on the incident input and data from at least a data source of the plurality of data sources;
• and
• execute at least an action of the action plan in the computing environment.