Image forming apparatus, image forming method, and storage medium
AssigneeCanon Kabushiki Kaisha
InventorHIDESHI ICHIMI
Life of this patent
Estimating the term…
Abstract
An image forming apparatus includes: a managing unit configured to manage solution information related to a solution implemented to resolve an issue that has occurred along with execution of a job in the image forming apparatus such that the solution information is associated with the issue; and a display controlling unit configured to display, on a display unit, a troubleshooting target job so as to be selectable by a user operation among at least one job executed in the image forming apparatus. The display controlling unit displays, on the display unit, the solution information associated with an issue corresponding to an issue that has occurred along with execution of the job selected by the user operation, among at least one issue managed in the managing unit.
Claims10
An image forming apparatus comprising:
- at least one memory that stores instructions;
- and
- at least one processor that executes the instructions to:
- manage solution information related to a solution implemented to resolve an issue that has occurred along with execution of a job in the image forming apparatus such that the solution information is associated with the issue;
- and
- display, on a display unit, a troubleshooting target job so as to be selectable by a user operation among at least one job executed in the image forming apparatus,
- wherein, in the displaying, the solution information associated with an issue corresponding to an issue that has occurred along with execution of the job selected by the user operation, among at least one issue managed in the managing, is displayed on the display unit.
An image forming method comprising:
- a managing step for managing solution information related to a solution implemented to resolve an issue that has occurred along with execution of a job in an image forming apparatus such that the solution information is associated with the issue;
- and
- a display controlling step for displaying, on a display unit, a troubleshooting target job so as to be selectable by a user operation among at least one job executed in the image forming apparatus,
- wherein, in the display controlling step, the solution information associated with an issue corresponding to an issue that has occurred along with execution of the job selected by the user operation, among at least one issue managed in the managing step, is displayed on the display unit.
A non-transitory computer readable storage medium storing a program for causing a computer to perform an image forming method, the image forming method comprising:
- a managing step for managing solution information related to a solution implemented to resolve an issue that has occurred along with execution of a job in an image forming apparatus such that the solution information is associated with the issue;
- and
- a display controlling step for displaying, on a display unit, a troubleshooting target job so as to be selectable by a user operation among at least one job executed in the image forming apparatus,
- wherein, in the display controlling step, the solution information associated with an issue corresponding to an issue that has occurred along with execution of the job selected by the user operation, among at least one issue managed in the managing step, is displayed on the display unit.
Dependencies are inferred from the claim text.