Systems and methods for providing automated customized product support for material test systems

A system to provide support for customized material testing systems, comprising:

• a support server configured to supplement a query with information identifying one or more identifiable components of a material testing system associated with the query, the material testing system configured to perform mechanical testing of a specimen and to measure a result of the mechanical testing, the query comprising a natural language input;
• a knowledge base comprising troubleshooting information related to a plurality of material testing systems and a plurality of identifiable components;
• a knowledge base editor configured to transmit a user interface for input of troubleshooting information and to modify the knowledge base based on inputs received via the user interface;
• and
• a query processing server configured to:
• generate a response to the query by processing the natural language user input, the information identifying the one or more of the identifiable components, and the troubleshooting information;
• and
• provide the response and a selection of the troubleshooting information to a user device associated with the query, the selection of the troubleshooting information being based on the response.