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Assignee8x8, Inc.
InventorsCosmin Malutan, Florin-Gheorghe Prodaniuc, Alin Constantin Screciu
Estimating the term…
A system for integrating a first vendor with a computing platform, includes: a user interface generator configured to provide a user interface for allowing a user to create a data-flow diagram implementing a processing scheme to process communication data transmitted between the computing platform and the first vendor; wherein the user interface comprises a first set of one or more data-flow control objects for selection by the user, and a second set of one or more entity objects for selection by the user; wherein the one or more data-flow control objects comprise a first data-flow control object configured to implement data-flow control for the processing scheme; wherein the one or more entity objects comprise a first entity object representing the first vendor; and wherein the system is configured to enable the computing platform to process the communication data based on the created data-flow diagram.
A system for integrating one or more chatbots with a contact center, the one or more chatbots comprising a first chatbot, the system comprising:
A method involving one or more chatbots and a contact center, the one or more chatbots comprising a first chatbot, the method comprising:
A system configured to integrate a contact center with a chatbot provided by a chatbot provider, the system comprising:
Dependencies are inferred from the claim text.