US 2026/0204276 A1 · Automated Conversation Content Items From Natural Language

Abstract

A conversation augmentation system can automatically augment a conversation with content items based on natural language from the conversation. The conversation augmentation system can select content items to add to the conversation based on determined user "intents" generated using machine learning models. The conversation augmentation system can generate intents for natural language from various sources, such as video chats, audio conversations, textual conversations, virtual reality environments, etc. The conversation augmentation system can identify constraints for mapping the intents to content items or context signals for selecting appropriate content items. In various implementations, the conversation augmentation system can add selected content items to a storyline the conversation describes or can augment a platform in which an unstructured conversation is occurring.

Claims20

Dependent claims

A method for adding one or more content items to a natural language interface, the method comprising:

generating one or more intents for a conversation by applying natural-language processing to A) a first portion of the conversation and to B) one or more boosts that identify one or more phrases associated with a second portion of the conversation;
obtaining the one or more content items by causing a matching between the one or more intents and multiple content items,
wherein causing the matching comprises:
ranking the multiple content items based on levels of correlation between A) an intent and B) a content item;
and
selecting one or more of the highest ranked content items to include in an augmentation of the conversation;
and
augmenting the conversation with the selected one or more content items.

5 more elements

A computing system for adding one or more content items to a natural language interface, the system comprising:

one or more processors;
and
one or more memories storing instructions that, when executed by the one or more processors, cause the computing system to perform operations comprising:
generating one or more intents for a conversation by applying natural-language processing to A) a first portion of the conversation and to B) one or more boosts that identify one or more phrases associated with a second portion of the conversation;
obtaining the one or more content items by causing a matching between the one or more intents and multiple content items,
wherein causing the matching comprises:
ranking the multiple content items based on levels of correlation between A) an intent and B) a content item;
and
selecting one or more of the highest ranked content items to include in an augmentation of the conversation;
and
augmenting the conversation with the selected one or more content items.

8 more elements

A computer-readable storage medium storing instructions that, when executed by a computing system, cause the computing system to perform a process for adding one or more content items to a natural language interface, the process comprising:

one or more processors;
and
one or more memories storing instructions that, when executed by the one or more processors, cause the computing system to perform operations comprising:
generating one or more intents for a conversation by applying natural-language processing to A) a first portion of the conversation and to B) one or more boosts that identify one or more phrases associated with a second portion of the conversation;
obtaining the one or more content items by causing a matching between the one or more intents and multiple content items,
wherein causing the matching comprises:
ranking the multiple content items based on levels of correlation between A) an intent and B) a content item;
and
selecting one or more of the highest ranked content items to include in an augmentation of the conversation;
and
augmenting the conversation with the selected one or more content items.

8 more elements

Dependencies are inferred from the claim text.

Automated Conversation Content Items From Natural Language

Life of this patent

Automated Conversation Content Items From Natural Language

Life of this patent

Abstract

Claims20