Outbound call center dialing manager

Abstract

A call management system for an outbound call center uses one or more processors to select a phone number from a pool of available numbers for calls placed on one or multiple carriers. The system evaluates both carrier-specific metrics, such as the number of instances a phone number has been tagged for enhanced evaluation, the duration of these tags, and their frequency, as well as non-carrier metrics like the area code associated with the call, the number's usage history over specific time periods, and its regulatory feedback profile. Metrics for the carrier facilitating the call are weighted more heavily to optimize call performance. After selecting the most suitable phone number based on these factors, the system embeds it into the header of the call initiation message.

Dependencies are inferred from the claim text.