Efficient data sharing across disparate systems

A device comprising:

• a processor;
• and
• a computer readable medium having stored thereon program instructions that, when executed by the processor, cause the processor to perform a set of operations comprising:
• analyzing, at a first emergency services provider, content of communications between a caller experiencing an event and a call taker;
• determining an identifier associated with the caller;
• accessing an escrow database using the identifier associated with the caller to determine a presence of a behavioural assessment indicator, the behavioural assessment indicator indicating that the caller has a mental health profile stored in the escrow database, wherein the escrow database is generally inaccessible but becomes accessible by predefined, disparate service providers responsive to the caller calling the first emergency services provider;
• receiving permission from the caller to access the mental health profile;
• retrieving mental health information of the caller from a data structure in the mental health profile, the data structure comprising a first portion storing a locked mental health history of the caller and a second portion storing accessible information including the information about a mental health status of the caller;
• presenting, to the call taker, the information about the mental health status of the caller to assist the call taker in handling the call.