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US 2026/0172498 A1Published application
Personalized Greeting and Interaction for Virtual Assistant
OwnerSlava Zhakov, Slava Sayko +1inventors
InventorsSlava Zhakov, Slava Sayko, Tod Famous
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Abstract
A method for motivating a caller to engage with a virtual assistant (VA) involves receiving a call by the VA at an enterprise, capturing available data related to the call by an agentic AI bot, including caller identity and any recent order and delivery activity, creating, by the AI Bot, a specialized greeting statement based on the data captured, and providing the greeting statement to the VA to announce to the caller.
Claims20
A method, comprising:
- receiving a call by a virtual assistant (VA) at an enterprise;
- capturing available data related to the call by an agentic AI bot, including caller identity and any recent order and delivery activity;
- creating, by the AI Bot, a specialized greeting statement based on the data captured;
- and
- providing the greeting statement to the VA to announce to the caller.
2 more elements
A system for motivating a caller to engage with a virtual assistant (VA) at an enterprise hosted contact center, comprising:
- stored customer profiles for repeat customers of the enterprise, including orders and deliveries;
- and
- an agentic AI bot initiated upon receipt of a call;
- wherein the agentic AI Bot captures available data related to the call, including caller identity and any recent order and delivery activity, creates a specialized greeting statement based on the data captured, and provides the specialized greeting statement to the VA to announce to the caller.
1 more element
Dependencies are inferred from the claim text.