US 2026/0169765 A1Published application

Device, system, and method for visually distinguishing discrepancies between discrete blocks of audio streams and associated transcriptions

OwnerLindsey R. TRYBAN, Elijah David HOON +3inventors

InventorsLindsey R. TRYBAN, Elijah David HOON, Theodore S. LIETZ, Abishek KANNAN, Peter L. HANDLER

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Abstract

A computing device concurrently handles audio streams, transcribes the audio streams, and parses the audio streams and associated transcriptions into discrete blocks. The computing device identifies, within the discrete blocks, information associated with an incident, and compares the information with manually received incident data to identify discrepancies therebetween. The computing device provides, at a display screen, respective visual indications of respective discrete blocks of the audio streams, and visually distinguishes, at the display screen, the respective visual indications of the respective discrete blocks of the audio streams associated with the discrepancies from other discrete blocks not associated with the discrepancies.

Claims20

Dependent claims

A method comprising:

concurrently handling, via a call-handling device, audio streams, the call-handling device communicatively coupled to a display screen, and an input device;
transcribing, via the call-handling device, the audio streams;
parsing, via the call-handling device, the audio streams and associated transcriptions into discrete blocks;
identifying, via the call-handling device, within the discrete blocks, information associated with an incident;
comparing, via the call-handling device, the information and manually received incident data to identify discrepancies therebetween;
providing, via the call-handling device, at the display screen, respective visual indications of respective discrete blocks of the audio streams;
and
visually distinguishing, via the call-handling device, at the display screen, the respective visual indications of the respective discrete blocks of the audio streams associated with the discrepancies from other discrete blocks not associated with the discrepancies.

5 more elements

A computing device comprising:

a controller communicatively coupled to a display screen, and an input device;
and
a computer-readable storage medium having stored thereon program instructions that, when executed by the controller, causes the controller to perform a set of operations comprising:
concurrently handling audio streams;
transcribing the audio streams;
parsing the audio streams and associated transcriptions into discrete blocks;
identifying, within the discrete blocks, information associated with an incident;
comparing the information and manually received incident data to identify discrepancies therebetween;
providing, at the display screen, respective visual indications of respective discrete blocks of the audio streams;
and
visually distinguishing, at the display screen, the respective visual indications of the respective discrete blocks of the audio streams associated with the discrepancies from other discrete blocks not associated with the discrepancies.

8 more elements

Dependencies are inferred from the claim text.