Power Outage-based Incident Report Triage and Remediation

A computer system:

• a processor;
• an incident management application stored in a non-transitory memory of the computer system, which, when executed by the processor, causes the incident management application to be configured to:
• determine whether a location of a network element indicated in an incident report is in a location area of a grid power outage based on power outage data received from a power monitoring system;
• obtain an estimated restoration time of the grid power outage at the network element, wherein the estimated restoration time indicates an estimated amount of time before power is restored at the network element;
• store the incident report at a data store to hold the incident report;
• and
• when the network element does not have power and does not have a backup power source:
• determine a period of time to wait based on the estimated restoration time, priority data associated with the network element, and customer impact data describing a customer impact of the grid power outage at the network element;
• and
• after the period of time, execute a remediation action for restoring power to the network element based on power equipment data associated with the network element, wherein the remediation action includes transmitting an instruction to a maintenance technician or a network operation center operator to dispatch a backup power source to the network element.

A method comprising:

• determining, by an incident management application executing on a computer system, whether a location of a cell site indicated in an incident report is in a location area of a grid power outage;
• obtaining, by the incident management application, an estimated restoration time of the grid power outage at the cell site from a power monitoring system, wherein the estimated restoration time indicates an estimated amount of time before power is restored at the cell site;
• storing, by the incident management application, the incident report at a data store to hold the incident report for a period of time based on the estimated restoration time;
• and
• after the period of time, executing, by the incident management application, a remediation action for the cell site according to a rule based on at least one of equipment data describing radio and power equipment at the cell site, priority data associated with the cell site, or power equipment availability data.