Tacit knowledge capture
AssigneeBritish Telecommunications public limited company
InventorsAnasol PENA RIOS, Hugo LEON GARZA, Ozkan BAHCECI
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AssigneeBritish Telecommunications public limited company
InventorsAnasol PENA RIOS, Hugo LEON GARZA, Ozkan BAHCECI
Estimating the term…
Methods and systems for capturing tacit knowledge data from an expert user and methods and systems for using the captured tacit knowledge data to assist a novice user. Steps of a computer-implemented method for capturing tacit knowledge data from an expert user comprise: receiving expert data, analysing the expert data, and storing the sequence of expert actions in a database. The expert data comprises expert real-time data received while the expert user performs a task. The expert real-time data comprises expert sensor data from a first plurality of sensors monitoring the expert user and/or the surroundings of the expert user. Analysing the expert data uses a machine learning system to determine what actions the expert user has performed. The analysing comprises classifying the expert data to determine expert actions that the expert has performed and clustering the expert actions into a sequence of expert actions.
A computer-implemented method for capturing tacit knowledge data from an expert user, the method comprising:
A computer-implemented method for guiding a novice user attempting a task, the method comprising:
Dependencies are inferred from the claim text.