Information provision system, information provision method, and storage medium

An information provision method executed by a computer, the information provision method comprising:

• a user state recognition step of recognizing a state of a user in a mobile body;
• a user emotion estimation step of estimating an emotional level of the user based on a predetermined index value, based on a recognition result of the state of the user in the user state recognition step;
• and
• an agent control step of providing, using an anthropomorphic agent, the user with a human machine interface (HMI) that performs speech output in a mode corresponding to an emotional level of the agent based on the predetermined index value, wherein
• in the agent control step, the emotional level of the agent is controlled to be a target level for changing the emotional level of the user to fall outside of a predetermined determination range, when the emotional level of the user estimated in the user emotion estimation step falls within the predetermined determination range.

A non-transitory computer-readable storage medium storing a program for causing a computer to function as:

• a user state recognition unit that recognizes a state of a user in a mobile body;
• a user emotion estimation unit that estimates an emotional level of the user based on a predetermined index value, based on a recognition result of the state of the user by the user state recognition unit;
• and
• an agent control unit that provides, using an anthropomorphic agent, the user with a human machine interface (HMI) that performs speech output in a mode corresponding to an emotional level of the agent based on the predetermined index value, wherein
• the agent control unit controls the emotional level of the agent to be a target level for changing the emotional level of the user to fall outside of a predetermined determination range, when the emotional level of the user estimated by the user emotion estimation unit falls within the predetermined determination range.