Identity verification for call-based protected data transmission over network

A non-transitory computer-readable medium storing instructions which, when executed by a processing system including at least one processor, cause the processing system to perform operations, the operations comprising:

• connecting, via a communication network, a call between an endpoint device of a user and an agent system associated with an individual;
• obtaining a voice sample of the individual via the call;
• verifying an identity of the individual, wherein the verifying comprises matching the voice sample of the individual to a voice signature of the individual;
• detecting a disclosure of sensitive data by the user via the endpoint device;
• authorizing the disclosure of the sensitive data via the endpoint device to the agent system, based upon the verifying of the identity of the individual via the matching of the voice sample of the individual to the voice signature of the individual;
• and
• transmitting the sensitive data to the agent system, in response to the authorizing of the disclosure of the sensitive data.

An apparatus comprising:

• a processing system including at least one processor;
• and
• a computer-readable storage medium storing instructions which, when executed by the processing system when deployed in a communication network, cause the processing system to perform operations, the operations comprising:
• connecting, via a communication network, a call between an endpoint device of a user and an agent system associated with an individual;
• obtaining a voice sample of the individual via the call;
• verifying an identity of the individual, wherein the verifying comprises matching the voice sample of the individual to a voice signature of the individual;
• detecting a disclosure of sensitive data by the user via the endpoint device;
• authorizing the disclosure of the sensitive data via the endpoint device to the agent system, based upon the verifying of the identity of the individual via the matching of the voice sample of the individual to the voice signature of the individual;
• and
• transmitting the sensitive data to the agent system.