Updating a user profile and routing an incoming voice call based on end user data

A system, comprising:

• a memory device;
• and
• a processing device, coupled to the memory device, configured to perform operations comprising:
• receiving, at the processing device of a software as a service (SaaS) platform, an indication of an incoming voice call from a first telephone number associated with an end user device and to a second telephone number associated with a client organization of the SaaS platform;
• responsive to receiving the indication of the incoming voice call, identifying end user data associated with the first telephone number;
• identifying, among a plurality of communication services, a first communication service based on an evaluation of the end user data in view of one or more first conditions defined by the client organization;
• and
• routing the incoming voice call to the first communication service.

A non-transitory computer-readable medium comprising instructions that, responsive to execution by a processing device, cause the processing device to perform operations comprising:

• receiving, at the processing device of a software as a service (SaaS) platform, an indication of an incoming voice call from a first telephone number associated with an end user device and to a second telephone number associated with a client organization of the SaaS platform;
• responsive to receiving the indication of the incoming voice call, identifying end user data associated with the first telephone number;
• identifying, among a plurality of communication services, a first communication service based on an evaluation of the end user data in view of one or more first conditions defined by the client organization;
• and
• routing the incoming voice call to the first communication service.