US 2026/0126773 A1Published application

Generative ai industrial automation augmented remote support services

AssigneeRockwell Automation Technologies, Inc.

InventorsAbhishek Mehrotra, Steven P. Taylor, Jessica L. Wiant, Aparna Ravindranath, Britney Flores

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Abstract

An industrial remote support system acts as an interactive assistant that leverages generative augmented reality (AR) and artificial intelligence (AI) techniques to provide dynamic support information for industrial assets. The system can suggest solutions to performance problems based on earlier documented solutions, thereby expediting the process of finding resolutions. Users can submit information about the industrial asset for which support is requested via an optical or data scan of the asset using an AR-capable client device. The system enhances a user's prompt with relevant contextual data retrieved from stored documentation as well as relevant past chat histories to assist the system's generative AI model in recommending accurate resolutions to alarm conditions or performance issues described by the user's prompt.

Claims20

Dependent claims

A system, comprising:

a memory that stores executable components;
and
a processor, operatively coupled to the memory, that executes the executable components, the executable components comprising:
a user interface component configured to receive, from a client device associated with an industrial customer, visual data representing shapes of objects within a field of view of the client device;
an asset identification component configured to identify an industrial asset within the field of view of the client device based on first analysis of the visual data;
a context retrieval component configured to, based on a result of the first analysis performed by the asset identification component, retrieve contextual data determined to be relevant to the industrial asset from a repository of industrial documentation;
and
a generative AI component configured to generate a natural language response comprising information about the industrial asset based on second analysis of the result of the first analysis performed by the asset identification component, the contextual data, and a response prompted from a generative AI model,
wherein the user interface component is configured to render the natural language response on the client device.

6 more elements

A method, comprising:

receiving, by a system comprising a processor, visual data from a client device associated with an industrial customer, wherein the visual data represents shapes of objects within a field of view of the client device;
in response to the receiving, identifying, by the system, an industrial asset within the field of view of the client device based on first analysis of the visual data;
retrieving, by the system based on a result of the first analysis, contextual data determined to be relevant to the industrial asset from a repository of industrial documentation;
generating, by the system, a natural language response comprising information about the industrial asset based on second analysis of the result of the first analysis, the contextual data, and a response prompted from a generative artificial intelligence (AI) model;
and
rendering, by the system, the natural language response on the client device.

3 more elements

Dependencies are inferred from the claim text.