Interaction management system for multiple kiosk devices and multiple virtual receptionist devices

A computer program product for managing interactions between kiosk devices and virtual receptionist devices, the computer program comprising:

• one or more processors and one or more computer readable storage media storing program instructions, that when executed by the one or more processors, cause the one or one or more processors to:
• enable communication between at least one kiosk device and at least one receptionist device located remotely from the kiosk device;
• present at least one user interface at the kiosk device and at least one user interface at the receptionist device;
• receive, at the receptionist device, a live video feed from the kiosk device;
• and
• selectively initiating, by the receptionist device via the user interface, an interaction with the kiosk device, wherein the interaction comprises at least one of a video call, sending a message, or controlling a kiosk peripheral device.

A computer system for managing interactions between kiosk devices and virtual receptionist devices, the computer system comprising:

• one or more processors;
• one or more computer-readable storage media;
• and
• program instructions stored on the one or more computer-readable storage media that, when executed by the one or more processors, cause the one or one or more processors to:
• enable communication between at least one kiosk device and at least one receptionist device located remotely from the kiosk device;
• present at least one user interface at the kiosk device and at least one user interface at the receptionist device;
• receive, at the receptionist device, a live video feed from the kiosk device;
• and
• selectively initiate, by the receptionist device via the user interface, an interaction with the kiosk device, wherein the interaction comprises at least one of a video call, sending a message, or controlling a kiosk peripheral device.