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US 2026/0122181 A1Published application
Computer-implemented method for managing voice call initiation
AssigneeElisa Oyj
InventorsVille RUUTU, Jussi RUUTU
Life of this patent
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AssigneeElisa Oyj
InventorsVille RUUTU, Jussi RUUTU
Estimating the term…
According to an embodiment, a computer-implemented method for managing voice call initiation comprises: performing at least one voice call according to a preconfigured script, wherein the preconfigured script comprises a plurality of steps; obtaining, during the at least one voice call, a time estimate for performing at least one step of the plurality of steps of the preconfigured script; computing, during the at least one voice call, a remaining time estimate for each voice call in the at least one voice call based on the time estimate for performing the at least one step of the plurality of steps of the preconfigured script; and determining whether to initiate a new voice call during the at least one voice call according to the remaining time estimate of each voice call in the at least one voice call.
A computer-implemented method for managing voice call initiation, the method comprising:
The computer-implemented method according to any preceding claim, wherein the at least one voice call is performed by a voicebot and the voicebot is configured to perform the at least one voice call according to the preconfigured script.
A computing device, comprising at least one processor and at least one memory including computer program code, the at least one memory and the computer program code configured to, with the at least one processor, cause the computing device to perform the method according to any preceding claim.
Dependencies are inferred from the claim text.