Systems and methods for authenticating a caller at a call center

A computer-implemented method for authenticating an identity of a caller, the method implemented by a computer system including at least one processor in communication with at least one memory device, the computer-implemented method comprising:

• receiving, via an online path opened by an application executed on a mobile device or the mobile device, one or more online credentials associated with the caller initiating a phone call using the mobile device, the one or more online credentials previously inputted by the caller to activate the application or the mobile device;
• authenticating the caller based on the one or more online credentials;
• and
• generating authentication status information based on the authentication of the caller, wherein the authentication status information includes a level of assurance associated with the authentication of the caller, and wherein the level of assurance is determined to be high based on a temporarily assigned phone number to the caller.

At least one non-transitory computer-readable storage medium having computer-executable instructions embodied thereon, wherein when executed by at least one processor in communication with a memory device and included in a computer system for authenticating an identity of a caller, the computer-executable instructions cause the at least one processor to:

• receive, via an online path opened by an application executed on a mobile device or the mobile device, one or more online credentials associated with the caller initiating a phone call using the mobile device, the one or more online credentials previously inputted by the caller to activate the application or the mobile device;
• authenticate the caller based on the one or more online credentials;
• and
• generate authentication status information based on the authentication of the caller, wherein the authentication status information includes a level of assurance associated with the authentication of the caller, and wherein the level of assurance is determined to be high based on a temporarily assigned phone number to the caller.