Back to results
US 2026/0113401 A1Published application
Systems for call monitoring and associated methods using call arrival intervals
AssigneeAvoxi, Inc.
InventorsRandy Layman, Scott Strong, Keith Meyers, Alexander Hunt, Mitchell Ramsey, Matt Nichols, Jeffery Wayne Cook
Life of this patent
Estimating the term…
Abstract
The disclosed systems may be utilized for call monitoring, including determining whether a callee may be experiencing an outage based on an expected call arrival interval. Methods of call monitoring are also disclosed.
Claims20
A communications system comprising:
- one or more processors coupled to memory, wherein the one or more processors are collectively operable to execute a communications environment, and the communications environment is operable to:
- establish an expected call arrival interval associated with one or more prior received calls to a callee telephone number;
- determine an arrival of an incoming call to the callee telephone number;
- determine whether a subsequent incoming call to the callee telephone number arrives prior to expiration of a timer associated with the expected call arrival interval;
- and
- generate an alert in response to determining that no subsequent incoming call to the callee telephone number has arrived prior to the expiration.
3 more elements
A method of call monitoring comprising:
- establishing an expected call arrival interval associated with one or more prior received calls to a callee telephone number;
- determining an arrival of an incoming call to the callee telephone number;
- determining whether a subsequent incoming call to the callee telephone number arrives prior to expiration of a timer associated with the expected call arrival interval;
- and
- performing a diagnostics action in response to determining that no subsequent incoming call to the callee telephone number has arrived prior to the expiration.
2 more elements
Dependencies are inferred from the claim text.