Identifying Firewall Issues Impacting Communication Sessions
AssigneeZoom Communications, Inc.
InventorsWilliam Flanagan Berriel, Jeffrey Allen Eagan, Jamie Allen Fitterer, Michael Ray Garrett, James Neal Martin
Life of this patent
Estimating the term…
Abstract
Data regarding real-time communications is received from devices participating in real-time communications. A firewall issue impacting a quality of the real-time communications is identified based on the data. An alert is generated in response to identifying the firewall issue. The data may indicate that the devices are not transmitting media data over User Datagram Protocol. The data may indicate that the devices are transmitting media data over Transmission Control Protocol. The data may indicate multiple Transport Layer Security certificate re-requests.
Claims20
A method implemented by a communications monitoring software, comprising:
- receiving data regarding real-time communications from devices participating in the real-time communications;
- identifying a firewall issue impacting a quality of the real-time communications based on the data;
- and
- generating an alert in response to identifying the firewall issue.
A system, comprising:
- a memory module;
- and
- processing circuitry, the processing circuitry configured to execute instructions stored in the memory module to:
- receive data regarding real-time communications from devices participating in real-time communications;
- identify a firewall issue impacting a quality of the real-time communications based on the data;
- and
- generate an alert in response to identifying the firewall issue.
One or more non-transitory computer readable media storing instructions operable to cause one or more processors to perform operations comprising:
- receiving data regarding real-time communications from devices participating in real-time communications;
- identifying a firewall issue impacting a quality of the real-time communications based on the data;
- and
- generating an alert in response to identifying the firewall issue.
Dependencies are inferred from the claim text.