Systems for identifying the answering party of an automated voice call
AssigneeCapital One Services, LLC
InventorsAbdelkader Benkreira, Joshua Edwards, Michael Mossoba
Life of this patent
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Abstract
Disclosed herein are systems and methods for determining whether an automated telephone call has been answered by a particular user, a different person, or a voicemail service. In response to determining that the call has been answered by the user, a different person, or a voicemail service, the systems and methods can output different respective messages, initiate messaging to the user via alternate communication paths, or perform other actions.
Claims20
A non-transitory, computer-readable medium having instructions stored thereon that, when executed by one or more processors, causes a system to:
- receive first data associated with contacting a device associated with a persona;
- determine whether the first data corresponds to an automated greeting;
- responsive to the first data not corresponding to the automated greeting:
- responsive to identifying the persona:
- output a first message comprising confidential information associated with the persona;
- responsive to not identifying the persona:
- output a second message omitting confidential information associated with the persona;
- responsive to the first data corresponding to the automated greeting:
- identify that the automated greeting is a customized automated greeting associated with the persona;
- identify a duration of the customized automated greeting;
- and
- responsive to identifying the duration, output a third message after the duration has expired responding to the automated greeting and omitting confidential information associated with the persona.
A system comprising:
- one or more processors;
- and
- memory in communication with the one or more processors and storing instructions that, when executed by the one or more processors, are configured to:
- receive first data associated with contacting a device associated with a persona;
- determine whether the first data corresponds to an automated greeting;
- responsive to the first data not corresponding to the automated greeting, output a first message comprising confidential information associated with the persona;
- responsive to the first data corresponding to the automated greeting:
- identify that the automated greeting is a customized automated greeting associated with the persona;
- identify a duration of the customized automated greeting;
- and
- after the duration has expired, output a second message responding to the automated greeting that omits confidential information associated with the persona.
A method comprising:
- receiving first data associated with contacting a device associated with a persona;
- determining whether the first data corresponds to an automated greeting;
- responsive to the first data corresponding to the automated greeting:
- identifying that the automated greeting is a customized automated greeting associated with the persona;
- identifying a duration of the customized automated greeting;
- and
- after the duration ends, outputting a first message responding to the automated greeting and omitting confidential information associated with the persona.
Dependencies are inferred from the claim text.