Content management and delivery for a communication channel

A non-transitory computer-accessible storage medium having program instructions stored therein that, in response to execution by a computer system, causes the computer system to perform operations comprising:

• generating a summary of interaction data between a patient and a provider using a large language model (LLM), wherein the LLM uses natural language processing (NLP) techniques to process the interaction data into the summary of interaction data;
• providing the interaction data as input to a second machine-learning (ML) model, wherein output of the second ML model generates a risk score of the interaction data;
• receiving, by an agentic tool, a prompt associated with the interaction data;
• in response to receiving the prompt, generating an answer within a closed data space of the interaction data, the summary, and the risk score;
• and
• generating and sending, by a workflow process, an alert to one or more entities associated with the patient or determine at least one next clinical step to suggest to the provider or patient that enables proactive outreach to the patient.

A system comprising:

• one or more memory circuits configured to store instructions;
• and
• one or more processors configured to receive instructions from the one or more memory circuits and execute the instructions to cause the system to perform operations comprising:
• generating a summary of interaction data between a patient and a provider using a large language model (LLM), wherein the LLM uses natural language processing (NLP) techniques to process the interaction data into the summary of interaction data;
• providing the interaction data as input to a second machine-learning (ML) model, wherein output of the second ML model generates a risk score of the interaction data;
• receiving, by an agentic tool, a prompt associated with the interaction data;
• in response to receiving the prompt, generating an answer within a closed data space of the interaction data, the summary, and the risk score;
• and
• generating and sending, by a workflow process, an alert to one or more entities associated with the patient or determine at least one next clinical step to suggest to the provider or patient that enables proactive outreach to the patient.