US 2026/0031087 A1 · NETWORK-BASED COMMUNICATION SESSION COPILOT

Abstract

A system for providing a personalized assistant for network-based communication services utilizes one or more processors and memory to enhance user interaction through intelligent query processing. The system receives queries from computing devices and processes them using an intermediate model that analyzes communication session transcripts, user data, and session metadata alongside shared content from the communication service. The intermediate model generates prompt templates with content selection criteria to identify relevant transcript portions and shared content, constructing targeted prompts for a generative language model. The system handles various content types including files, screen sharing, and chat messages through rule-based engines, while employing transcript partitioning and rolling summary techniques for extended sessions. Advanced features include predictive follow-up query generation with response caching, role-based prompt customization, and feedback-driven learning for continuous improvement. The generative language model output is translated into personalized responses and presented to users.

Claims20

Dependent claims

A system for providing a personalized assistant for a network-based communication service, the system comprising:

one or more processors;
and
a memory storage device storing instructions thereon, which, when executed by the one or more processors, cause the system to perform operations comprising:
receiving a query pertaining to a communication session from a computing device;
processing the query by translating the query to a prompt for use as input with a generative language model, wherein the translation comprises:
providing the query and at least a portion of content shared via a content-sharing feature of the network-based communication service as input to an intermediate model that processes the query along with a transcript of the communication session, user data associated with a participant submitting the query, and communication session metadata;
generating, by the intermediate model and based on the processed inputs, one or more prompt templates comprising content selection criteria;
selecting, using the content selection criteria, portions of the transcript and the shared content to include in the prompt;
constructing the prompt to include the selected portions and instructions derived from the query;
providing the constructed prompt as input to the generative language model;
receiving output from the generative language model based on the prompt;
translating the output from the generative language model to a response to the query;
and
causing presentation of the response to the query.

11 more elements

A computer-implemented method for providing a personalized assistant for a network-based communication service, the method comprising:

receiving a query pertaining to a communication session from a computing device;
processing the query by translating the query to a prompt for use as input with a generative language model, wherein the translation comprises:
providing the query and at least a portion of content shared via a content-sharing feature of the network-based communication service as input to an intermediate model that processes the query along with a transcript of the communication session, user data associated with a participant submitting the query, and communication session metadata;
generating, by the intermediate model and based on the processed inputs, one or more prompt templates comprising content selection criteria;
selecting, using the content selection criteria, portions of the transcript and the shared content to include in the prompt;
constructing the prompt to include the selected portions and instructions derived from the query;
providing the constructed prompt as input to the generative language model;
receiving output from the generative language model based on the prompt;
translating the output from the generative language model to a response to the query;
and
causing presentation of the response to the query.

8 more elements

A system for providing a personalized assistant for a network-based communication service, the system comprising:

means for receiving a query pertaining to a communication session from a computing device;
means for processing the query by translating the query to a prompt for use as input with a generative language model, wherein the translation comprises:
providing the query and at least a portion of content shared via a content-sharing feature of the network-based communication service as input to an intermediate model that processes the query along with a transcript of the communication session, user data associated with a participant submitting the query, and communication session metadata;
generating, by the intermediate model and based on the processed inputs, one or more prompt templates comprising content selection criteria;
selecting, using the content selection criteria, portions of the transcript and the shared content to include in the prompt;
and
constructing the prompt to include the selected portions and instructions derived from the query;
means for providing the constructed prompt as input to the generative language model;
means for receiving output from the generative language model based on the prompt;
means for translating the output from the generative language model to a response to the query;
and
means for causing presentation of the response to the query.

9 more elements

Dependencies are inferred from the claim text.

Network-based communication session copilot

Life of this patent

Network-based communication session copilot

Life of this patent

Abstract

Claims20