Information processing apparatus, and information processing method
AssigneeCanon Kabushiki Kaisha
InventorJUNICHI SUWA
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Abstract
An information processing apparatus includes a first obtaining unit configured to obtain information on an item selected by a user from items each specifying a problem tending to occur in execution of a print job; a second obtaining unit configured to obtain setting information of a print job selected by the user from print jobs which were executed by an image forming apparatus and which were extracted as candidates for a job in which the problem specified by the selected item occurred; and a display control unit configured to display a screen which contains a solution for the problem based on the information obtained by the first obtaining unit and contains the setting information of the print job obtained by the second obtaining unit.
Claims15
An information processing apparatus comprising:
- a first obtaining unit configured to obtain information on an item selected by a user from items each specifying a problem tending to occur in execution of a print job;
- a second obtaining unit configured to obtain setting information of a print job selected by the user from print jobs which were executed by an image forming apparatus and which were extracted as candidates for a job in which the problem specified by the selected item occurred;
- and
- a display control unit configured to display a screen which contains a solution for the problem based on the information obtained by the first obtaining unit and contains the setting information of the print job obtained by the second obtaining unit.
An information processing method for processing information related to one or more jobs executed by an image forming apparatus, the method comprising:
- obtaining information on an item selected by a user from items each specifying a problem tending to occur in execution of a print job;
- obtaining setting information of a print job selected by the user from print jobs which were executed by the image forming apparatus and which were extracted as candidates for a job in which the problem specified by the selected item occurred;
- and
- displaying a screen which contains a solution for the problem based on the information obtained by the first obtaining unit and contains the setting information of the print job obtained by the second obtaining unit.
Dependencies are inferred from the claim text.