Systems and methods for generating conversational recommendations using non-serialized interpretations of serialized inputs
AssigneeCapital One Services, LLC
InventorsJoshua EDWARDS, David WEEKLY
Life of this patent
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Abstract
Systems and methods for generating dynamic conversational recommendations. Conversational recommendations include communications between a user and a system that may maintain and/or facilitate (e.g., via autocomplete functionality) a conversational tone, cadence, and/or speech pattern of a human during an interactive exchange between the user and the system. The system may use artificial intelligence applications to generate suggested dynamic conversational recommendations based on initial user inputs (e.g., such as autocomplete functionality).
Claims20
A system for generating conversational recommendations using non-serialized interpretations of serialized inputs, the system comprising:
- one or more processors;
- and
- one or more non-transitory, computer readable media comprising instructions recorded thereon that when executed by the one or more processors cause operations comprising:
- receiving a first verbal input, at a first user interface, from a user, wherein the first verbal input comprises a serialized input featuring a first portion and a second portion, wherein the first portion is received prior to the second portion in the serialized input;
- in response to receiving the first verbal input, executing a first routine to interpret the first portion and the second portion, by converting the serialized input into textual content using an artificial intelligence model, in order to generate a first textual representation corresponding to the first portion and a second textual representation corresponding to the second portion;
- generating for display, in the first user interface, the first textual representation as a partial conversational recommendation;
- prior to generating for display, in the first user interface, the second textual representation, receiving a first supplemental input from the user, wherein the first supplemental input in a non-verbal input;
- in response to receiving the first supplemental input, executing a second routine to reinterpret the first portion using the artificial intelligence model, based on the first supplemental input and the second textual representation, to generate a third textual representation corresponding to the first portion;
- reinterpreting the second portion, based on the third textual representation, to generate a fourth textual representation corresponding to the second portion;
- and
- in response to executing the second routine:
- removing the partial conversational recommendation from the first user interface;
- and
- generating for display, in the first user interface, a conversational recommendation corresponding to the first verbal input based on the third textual representation and the fourth textual representation.
A method for generating conversational recommendations using non-serialized interpretations of serialized inputs, the method comprising:
- receiving a first verbal input, at a first user interface from a user, wherein the first verbal input comprises a serialized input featuring a first portion and a second portion;
- interpreting the first portion and the second portion in order to generate a first textual representation corresponding to the first portion and a second textual representation corresponding to the second portion;
- generating for display, in the first user interface, the first textual representation;
- prior to generating for display, in the first user interface, the second textual representation, receiving a first supplemental input from the user, wherein the first supplemental input in a non-verbal input;
- reinterpreting the first portion, based on the first supplemental input and the second textual representation, to generate a third textual representation corresponding to the first portion;
- and
- reinterpreting the second portion, based on the third textual representation, to generate a fourth textual representation corresponding to the second portion;
- and
- generating for display, in the first user interface, a conversational recommendation corresponding to the first verbal input based on the third textual representation and the fourth textual representation.
One or more non-transitory, computer readable media comprising instructions recorded thereon that when executed by one or more processors cause operations comprising:
- receiving a first user input, at a first user interface from a user, wherein the first user input comprises a serialized input featuring a first portion and a second portion, and wherein the first user input has a first type;
- generating for display, in the first user interface, a first textual representation corresponding to the first portion;
- prior to generating for display, in the first user interface, a second textual representation corresponding to the second portion, receiving a first supplemental input from the user, wherein the first supplemental input has a second type;
- and
- based on the first supplemental input, generating for display, in the first user interface, a conversational recommendation corresponding to the first user input based on a third textual representation corresponding to the first portion and a fourth textual representation corresponding to the second portion.
Dependencies are inferred from the claim text.