Customer Feedback Management System
OwnerMickaël A. Sebbaninventor
Life of this patent
Estimating the term…
Abstract
A system for managing customer feedback includes a first computer; a second computer; a server; a database; the first computer configured to obtain user feedback and configured to transmit the user feedback to the server, the database, and the second computer; software executing on the server to determine whether the user feedback meets a threshold, the server configured to transmit the user feedback to the database and the second computer; software executing on the server to prevent transmission of the user feedback to the database if the user feedback does not meet the threshold; and software executing on the server to display an alert on the second computer if the customer feedback does not meet said threshold.
Claims18
A system for managing customer feedback, comprising:
- a first computer;
- a second computer;
- a server;
- a database;
- said first computer configured to obtain user feedback and configured to transmit said user feedback to said server, said database, and said second computer;
- software executing on said server to determine whether said user feedback meets a threshold, said server configured to transmit said user feedback to said database and said second computer;
- software executing on said server to prevent transmission of said user feedback to said database if said user feedback does not meet said threshold;
- and
- software executing on said server to display an alert on said second computer if said customer feedback does not meet said threshold.
A system for managing customer feedback, comprising:
- a first computer;
- a second computer;
- a database;
- software executing on said first computer to receive multiple user feedback inputs;
- software executing on said server to determine whether each user feedback input meets a threshold;
- software executing on said server to transmit user feedback inputs that meet the threshold to said database, and prevent transmission of user feedback inputs that fail in meeting the threshold to said database, wherein said software issues a notification to said second computer indicating the prevention of transmission of said user feedback inputs that fail in meeting the threshold;
- wherein said database collects said user feedback inputs that meet the threshold.
A method for managing customer feedback, comprising:
- providing a system that includes a first computer, a second computer in communication with the first computer, a sever in communication with the first and second computers, and a database in communication with the first and second computers;
- acquiring, at the first computer, feedback from a user;
- transmitting said feedback to the server;
- analyzing, via software executing on the server, said feedback and comparing said feedback to a threshold;
- in response to said feedback meeting said threshold, transmitting via the server said feedback to the database for collection, wherein the database is accessible by a third-party device for viewing;
- in response to said feedback failing to meet said threshold, issuing via the server an alert to the second computer regarding said feedback failing to meet said threshold.
Dependencies are inferred from the claim text.