Systems and methods relating to mining conversation flows

A computing system for mining conversation flows, the system comprising:

• at least one processor;
• and
• at least one memory comprising a plurality of instructions stored therein that, in response to execution by the at least one processor, causes the computing system to:
• receive a plurality of transcripts of conversations between contact center agents and users;
• generate a summary of each transcript of the plurality of transcripts by extracting, for each transcript of the plurality of transcripts, one or more intents associated with the respective transcript and one or more slot entries associated with the respective transcript;
• cluster the plurality of transcripts into a plurality of intent categories based on the respective summary of each transcript of the plurality of transcripts, wherein each intent category of the plurality of intent categories includes intents that are similar to one another;
• and
• analyze each transcript within a selected intent category of the plurality of intent categories to generate a guided flow for the selected intent category, wherein the guided flow defines a set of actions to be taken by a contact center agent to resolve an intent associated with the selected intent category.