# US 2025/0158950 A1 · Systems and methods for message filtering > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 2025/0158950 A1 - Document ID: US20250158950A1 - Status: Published application - Kind: A1 - Application number: 19/014,887 - Filed: 2025-01-09 - Published: 2025-05-15 - Earliest claimed: 2021-09-02 - Assignees: Panasonic Well LLC - Applicants: Panasonic Well LLC - Inventors: Yoky Matsuoka; Defne Civelekoglu; Gwendolyn W. van der Linden; Nitin Viswanathan; Malia Beaulieu; Lingyun Liu; Benjamin Deming; Sean Paterson - Web page: https://patentgrep.com/patent/US20250158950A1 ## CPC - H04L 51/212: using filtering or selective blocking - G06F 40/20: Natural language analysis (semantic analysis of natural language G06F40/30) - G06Q 10/1097: {using calendar-based scheduling for task assignment} - H04L 51/04: Real-time or near real-time messaging, e.g. instant messaging [IM] - H04L 51/216: Handling conversation history, e.g. grouping of messages in sessions or threads - H04L 51/224: providing notification on incoming messages, e.g. pushed notifications of received messages - H04L 51/234: for tracking messages - G06F 40/35: Discourse or dialogue representation - H04L: TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION (arrangements common to telegraphic and telephonic communication H04M) - G06F: ELECTRIC DIGITAL DATA PROCESSING (computer systems based on specific computational models G06N) - G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR ## Abstract Message filtering and management systems in a chat forward task facilitation communication system are described. One implementation involves receiving one or more pre-filtering inputs from a member, where the inputs include task associations to identify message types to hide or display from a real-time chat interface based on the task associations. A set of messages are processed in real-time using a filtering algorithm to associate one or more tasks with messages of the set of messages, where the one or more tasks correspond to a set of tasks performable by the representative on behalf of the member. A first message is displayed based on the one or more pre-filtering inputs and a first task association with the first message, and a second message is hidden or not displayed based on the one or more pre-filtering inputs and a second task association with the second message. ## Claims ### Claim 1 (canceled) ### Claim 2 A computer-implemented method comprising: processing a first message between a member and a representative to associate the first message with a first task performable by the representative on behalf of the member, wherein the processing includes generating a first metadata for the first message, and wherein the processing uses a tagging algorithm; arranging the first metadata into a predefined structure associated with the first message; processing a second message between the member and the representative to determine the second message is associated with a second task performable by the representative on behalf of the member; comparing the second task to the first task to determine that the second message is also associated with the first task; modifying metadata in the predefined structure associated with the first message, wherein modifying the metadata uses the second message; analyzing a set of additional messages to identify filtered messages associated with the first task; receiving feedback from the member regarding the filtered messages being associated with the first task; and updating the tagging algorithm using the feedback. ### Claim 3 (depends on 2) The computer-implemented method of claim 2, wherein the predefined structure includes a timing of the task, and modifying the metadata in the predefined structure includes modifying timing metadata. ### Claim 4 (depends on 2) The computer-implemented method of claim 2, further comprising: requesting confirmation of the generated first metadata for the first message. ### Claim 5 (depends on 2) The computer-implemented method of claim 2, wherein processing the first message uses a natural language processor. ### Claim 6 (depends on 2) The computer-implemented method of claim 2, wherein the generated first metadata characterizes a deadline associated with the first task. ### Claim 7 (depends on 2) The computer-implemented method of claim 2, further comprising: displaying the filtered messages in a real-time chat interface. ### Claim 8 (depends on 2) The computer-implemented method of claim 2, wherein updating the tagging algorithm includes creating a tag to apply to the filtered messages. ### Claim 9 (depends on 2) The computer-implemented method of claim 2, further comprising modifying the metadata associated with the filtered messages based on the feedback. ### Claim 10 A server computer comprising: memory; and one or more processors coupled to the memory and configured to perform operations including: processing a first message between a member and a representative to associate the first message with a first task performable by the representative on behalf of the member, wherein the processing includes generating a first metadata for the first message, and wherein the processing uses a tagging algorithm; arranging the first metadata into a predefined structure associated with the first message; processing a second message between the member and the representative to determine the second message is associated with a second task performable by the representative on behalf of the member; comparing the second task to the first task to determine that the second message is also associated with the first task; modifying metadata in the predefined structure associated with the first message, wherein modifying the metadata uses the second message; analyzing a set of additional messages to identify filtered messages associated with the first task; receiving feedback from the member regarding the filtered messages being associated with the first task; and updating the tagging algorithm using the feedback. ### Claim 11 (depends on 10) The server of claim 10, wherein the predefined structure includes a timing of the task, and modifying the metadata in the predefined structure includes modifying timing metadata. ### Claim 12 (depends on 10) The server of claim 10, wherein the operations further include: requesting confirmation of the generated first metadata for the first message. ### Claim 13 (depends on 10) The server of claim 10, wherein processing the first message uses a natural language processor. ### Claim 14 (depends on 10) The server of claim 10, wherein the generated first metadata characterizes a deadline associated with the first task. ### Claim 15 (depends on 10) The server of claim 10, wherein the operations further include: displaying the filtered messages in a real-time chat interface. ### Claim 16 A non-transitory computer-readable storage medium comprising instructions that, when executed by one or more processors of a server computer, cause the server computer to perform operations comprising: processing a first message between a member and a representative to associate the first message with a first task performable by the representative on behalf of the member, wherein the processing includes generating a first metadata for the first message, and wherein the processing uses a tagging algorithm; arranging the first metadata into a predefined structure associated with the first message; processing a second message between the member and the representative to determine the second message is associated with a second task performable by the representative on behalf of the member; comparing the second task to the first task to determine that the second message is also associated with the first task; modifying metadata in the predefined structure associated with the first message, wherein modifying the metadata uses the second message; analyzing a set of additional messages to identify filtered messages associated with the first task; receiving feedback from the member regarding the filtered messages being associated with the first task; and updating the tagging algorithm using the feedback. ### Claim 17 (depends on 16) The non-transitory computer-readable storage medium of claim 16, wherein the predefined structure includes a timing of the task, and modifying the metadata in the predefined structure includes modifying timing metadata. ### Claim 18 (depends on 16) The non-transitory computer-readable storage medium of claim 16, wherein the operations further include: requesting confirmation of the generated first metadata for the first message. ### Claim 19 (depends on 16) The non-transitory computer-readable storage medium of claim 16, wherein processing the first message uses a natural language processor. ### Claim 20 (depends on 16) The non-transitory computer-readable storage medium of claim 16, wherein the generated first metadata characterizes a deadline associated with the first task. ### Claim 21 (depends on 16) The non-transitory computer-readable storage medium of claim 16, wherein the operations further include: displaying the filtered messages in a real-time chat interface.