Image forming apparatus, control method, and non-transitory computer-readable recording medium
AssigneeKonica Minolta, Inc.
InventorKazuhiro Ishiguro
Life of this patent
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Abstract
An image forming apparatus that executes a job and outputs an image includes a hardware processor that: receives input of failure information indicating that a failure has occurred due to execution of the job; acquires state information inside the image forming apparatus when receiving the input of the failure information; outputs the state information for failure analysis; determines whether or not a predetermined event has occurred during a period from the execution of a most recent job to the input of the failure information when the input of the failure information is received; and restricts output of the state information at the time of the output for failure analysis when the predetermined event has occurred.
Claims17
An image forming apparatus that executes a job and outputs an image, comprising:
- a hardware processor that:
- receives input of failure information indicating that a failure has occurred due to execution of the job;
- acquires state information inside the image forming apparatus when receiving the input of the failure information;
- outputs the state information for failure analysis;
- determines whether or not a predetermined event has occurred during a period from execution of a most recent job to the input of the failure information when the input of the failure information is received;
- and
- restricts output of the state information at a time of the output for failure analysis when the predetermined event has occurred.
A control method for a case where a failure occurs in an image outputted in an image forming apparatus that executes a job and outputs the image, the control method comprising:
- receiving input of failure information indicating that the failure has occurred due to execution of the job;
- acquiring state information inside the image forming apparatus in response to receiving the input of the failure information;
- outputting the state information for failure analysis;
- determining whether or not a predetermined event has occurred during a period from execution of a most recent job to the input of the failure information when the input of the failure information is received;
- and
- restricting the output of the state information at a time of output for failure analysis when the predetermined event has occurred.
A non-transitory computer-readable recording medium storing a program to be executed in an image forming apparatus to execute a job and output an image, the program causing the image forming apparatus to perform:
- receiving input of failure information indicating that a failure has occurred due to execution of the job;
- acquiring state information inside the image forming apparatus in response to receiving the input of the failure information;
- outputting the state information for failure analysis;
- determining whether or not a predetermined event has occurred during a period from execution of a most recent job to the input of the failure information when the input of the failure information is received;
- and
- restricting the output of the state information at a time of output for failure analysis when the predetermined event has occurred.
Dependencies are inferred from the claim text.