Simultaneous Voice and Data Content Driven Commercial Data Platform

A system comprising:

• a server;
• a receiver device with a receiver identifier;
• a dialer device with a dialer identifier;
• a dialer programmed to initiate a voice call, over a voice channel, with the receiver device using the receiver identifier;
• a database;
• and
• a data channel connecting the dialer device and the server;
• wherein the server is programmed to store, in the database, interaction data in association with one of the receiver identifier and the dialer identifier;
• wherein the receiver device is programmed to access external data from an external platform;
• and
• wherein the system is programmed to:
• obtain a voice sample from the voice call;
• process the voice sample to obtain a response data from the voice sample;
• store, in the database, the response data in association with one of the receiver identifier and the dialer identifier;
• and
• output, by a chatbot and on the receiver device, a message based on the response data and the external data from the external platform.

A method, in which each step is conducted by a system comprising a plurality of peer nodes including a dialer node on a dialer device with a dialer identifier and a receiver node on a receiver device with a receiver identifier, a dialer programmed to initiate a voice call, over a voice channel, with the receiver device using the receiver identifier, and a database for storing interaction data in association with both the receiver identifier and the dialer identifier, wherein the database is stored across the plurality of peer nodes, the method comprising:

• initiating a voice call, over the voice channel, with the receiver device using the receiver identifier;
• obtaining a voice sample from the voice call;
• processing the voice sample to obtain a search cue;
• obtaining, using the search cue, one or more interaction data from the database stored across the plurality of peer nodes;
• obtaining a response data using the one or more interaction data;
• and
• surfacing, during the voice call, the response data to one of the dialer device and the receiver device.