# US 2025/0097338 A1 · Systems and Methods for Emergency Contact and Response

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- Number: US 2025/0097338 A1
- Document ID: US20250097338A1
- Status: Published application
- Kind: A1
- Application number: 18/883,811
- Filed: 2024-09-12
- Published: 2025-03-20
- Earliest claimed: 2023-09-14
- Inventors: Michelle Candelaria Cooper
- Web page: https://patentgrep.com/patent/US20250097338A1

## CPC

- H04M 1/72424: with manual activation of emergency-service functions
- G06F 40/174: Form filling; Merging
- G06V 20/41: {Higher-level, semantic clustering, classification or understanding of video scenes, e.g. detection, labelling or Markovian modelling of sport events or news items (segmenting video sequences G06V20/49)}
- G10L 15/26: Speech to text systems (G10L15/08 takes precedence)
- G10L 25/57: for processing of video signals
- H04M 1/72436: for text messaging, e.g. short messaging services [SMS] or e-mails
- H04M 1/72439: for image or video messaging
- H04M 1/72457: according to geographic location
- H04N 5/91: Television signal processing therefor
- H04M: TELEPHONIC COMMUNICATION (circuits for controlling other apparatus via a telephone cable and not involving telephone switching apparatus G08)
- G06F: ELECTRIC DIGITAL DATA PROCESSING (computer systems based on specific computational models G06N)
- G06V: IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
- G10L: SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- H04N: PICTORIAL COMMUNICATION, e.g. TELEVISION

## Abstract

The system and method for communicating with emergency services includes a front end system and a back end system. The front end system has a user interface that allows a front end user to initiate contact with emergency services through text, video, or voice, auto-populate the front end user's 3D Geolocation, and to initiate a livestream of the surroundings. The back end system is adapted to allow an emergency response officer to view live stream videos remotely, communicate with a front end user via text, video, or voice, submit links and other information to the front end user, and log the location of the front end user. The back end system utilizes automated identification capabilities, being able to perform an automatic identification of sounds, objects, or entities in a recording. The system further produces a police report to summarize the event and store all relevant information for future reference.

## Claims

### Claim 1

A system for emergency contact and response comprising:
a front end system;
a back end system;
the front end system comprising at least one supporting hardware, an application, and a front end user device;
the back end system comprising a back end user device, an application back end component, and a database;
the application further comprising a user interface and communication interface; and
the application back end component comprising a back end user interface and a back end communication interface.

### Claim 2 (depends on 1)

The system for emergency contact and response as claimed in claim 1 wherein:
the application is configured to track the geolocation of the user;
the application is configured to start a livestream using the front end user device;
the application is configured to receive a text message from the front end user;
the application is configured to report a crime; and
the application is configured to provide the user with a hyperlink for starting livestreams.

### Claim 3 (depends on 1)

The system for emergency contact and response as claimed in claim 1 wherein:
the application back end component is configured to send and receive data to the database;
the application back end component is configured to allow an emergency services official to log in from a remote location;
the application back end component is configured to allow a back end user to interact with a front end user;
the application back end component is configured to store geolocations associated with a front end user interaction; and
the application back end component is configured to allow a back end user to send a link requesting a live steam to a front end user.

### Claim 4 (depends on 3)

The system for emergency contact and response as claimed in claim 3 wherein:
the application back end component is configured to send and receive text messages between the front end user and the back end user;
the application back end component is configured to make and receive calls between the front end user and the back end user; and
the application back end component is configured to view live stream videos from a front end user.

### Claim 5 (depends on 4)

The system for emergency contact and response as claimed in claim 4 wherein the application back end component is configured to allow the back end user to remain on a call and send text to a front end user simultaneously.

### Claim 6

A method for operating an emergency contact and response system comprising:
a front end system;
a back end system;
the front end system comprising supporting hardware, and application, and a front end user device;
the back end system comprising a back end user device, an application back end component, and a database;
the application further comprising a user interface and communication interface;
the application back end component comprising a back end user interface and a back end communication interface;
the front end user, using the application, filling out a form on the front end user device;
the front end user, using the application, entering a cell phone number;
the application, auto-populating the zip code for the front end user, based on the entered cell phone number;
the front end user, using the application, entering a short text message;
the front end user, using the user interface, clicking a prompt to begin a livestream which is connected to the back end system;
the livestream displaying on the back end user device;
the front end user communicating with the back end user; and
the back end user, using the database, storing the front end user information and records of the interaction between the front end user and back end user.

### Claim 7 (depends on 6)

A method for operating an emergency contact and response system as claimed in claim 6 comprising:
the front end user, using the application, filling out a form on the front end user device;
the front end user, using the application, entering a cell phone number;
the application, auto-populating the zip code for the front end user, based on the entered cell phone number;
the front end user, using the application, entering a short text message;
the front end user, using the application, communicating with the back end user;
distributing the communication record to the database, front end user device, or back end user device;
the back end user, using the application back end component, reinitiating the communication with the front end user, to obtain data or evidence; and
the back end user, using the database, storing the front end user information and records of the interaction between the front end user and back end user.

### Claim 8 (depends on 6)

A method for operating an emergency contact and response system as claimed in claim 6 comprising:
the front end user, using the application, filling out a form on the front end user device;
the front end user, using the application, entering a cell phone number;
the application, auto-populating the zip code for the front end user, based on the entered cell phone number;
the front end user, using the application, entering a short text message;
the back end user, using the application back end component, receiving the short text message;
the back end user, using the application back end component, sending a hyperlink to the front end user to request a livestream;
the front end user, using the application, clicking the hyperlink;
the front end user, using the front end user device, beginning a livestream;
terminating the livestream, using the front end user device or the back end user device; and
storing, using the database, records of the interaction and front end user information.

### Claim 9 (depends on 6)

A method for operating an emergency contact and response system as claimed in claim 6 comprising:
the back end user, using the application back end component, recording the livestream;
the back end user, using the database, storing the livestream recording; and
analyzing, using the back end system, the livestream recording.

### Claim 10 (depends on 9)

A method for operating an emergency contact and response system as claimed in claim 9 comprising:
performing object analysis on the livestream recording;
identifying and tagging frames of the livestream recording containing designated objects or entities;
selecting objects or entities from a pre-designated set; and
associating and saving, using the database, the results of the object analysis with the appropriate frames.

### Claim 11 (depends on 9)

A method for operating an emergency contact and response system as claimed in claim 9 comprising:
performing speech to text analysis on the livestream recording;
transcribing speech from the livestream recording; and
associating and saving, using the database, the results of the speech to text analysis with the appropriate frames.