Image forming apparatus and information processing apparatus capable of communicating with image forming apparatus

At least one information processing apparatus for communicating with an image forming apparatus,

• wherein the image forming apparatus includes:
• a storage unit configured to store recording materials;
• a feeding unit configured to feed the recording materials to be stored in the storage unit;
• a support member configured to support the recording materials and to be movable between a reference position and a feeding position where the recording materials are fed by the feeding unit;
• a control unit including a first detection unit configured to detect a movement of the support member from the reference position to the feeding position, and a second detection unit configured to detect a conveyance failure of the recording materials;
• and
• a transmission unit configured to transmit data about the movement detected by the first detection unit and data about a detection result by the second detection unit to the at least one information processing apparatus,
• wherein the at least one information processing apparatus includes:
• a storage unit configured to store the data about the moving amount and the data about the detection result transmitted from the transmission unit;
• an analysis unit configured to perform analysis by using the data about the movement detected by the first detection unit and the data about the detection result;
• and
• an analysis unit configured to analyze whether a cause of the conveyance failure is due to a replenishment of the recording materials to the storage unit, by using the data about the moving amount and the data about the detection result stored in the storage unit.

An image forming apparatus comprising:

• a storage unit configured to store recording materials;
• a feeding unit configured to feed the recording materials to be stored in the storage unit;
• a support member configured to support the recording materials and to be movable between a reference position and a feeding position where the recording materials are fed by the feeding unit;
• a control unit including a first detection unit configured to detect a movement of the support member from the reference position to the feeding position, and a second detection unit configured to detect a conveyance failure of the recording materials;
• and
• an analysis unit configured to analyze whether a cause of the conveyance failure is due to a replenishment of the recording materials to the storage unit, by using the data about the movement detected by the first detection unit and the data about the detection result by the second detection unit.