Co-pilots for enhanced access to devops based knowledge and related systems and methods

An automated system for responding to user questions with information from one or more knowledge bases, the system comprising:

• one or more data processors configured to provide:
• a machine learning model configured to receive user questions and, in response to each user question:
• determine whether answering the user question requires unstructured data from the one or more knowledge bases and determining whether answering the user question requires structured data from the one or more knowledge bases;
• if the machine learning model determines that answering the user question requires structured data, generating a search strategy including at least one search query for retrieving from the one or more knowledge bases structured data relevant to the user question;
• and,
• a database system controlled to, in response to the determination that answering the user question requires structured data, execute the search strategy to retrieve a set of data items that satisfy the search strategy from the one or more knowledge bases;
• a vector search system controlled to, in response to the determination that answering the user question requires unstructured data, perform a vector search of unstructured data included in data items in the one or more of the knowledge bases, generate similarity scores that indicate a degree of similarity of the unstructured data in the data items to the user question and retrieve a set of data items for which the similarity scores satisfy a criterion;
• a response generator configured to generate and output an answer to the user question based on the set of data items that satisfy the search strategy if the machine learning model determined that answering the user question requires structured data and based on the set of data items for which the similarity scores satisfy a criterion if the machine learning model determined that answering the user question requires unstructured data.