Processing a cluster of conversations using neural networks

A system comprising:

• a memory;
• and
• a processing device of a first service provider, the processing device is operatively coupled to the memory, to:
• provide a plurality of conversations to a neural network to generate a plurality of clusters;
• determine that a first cluster of the plurality of clusters overlaps a second cluster of the plurality of clusters based on information indicating that a conversation matches a query without being a part of the first cluster;
• generate an updated set of keywords for the first cluster of the plurality of clusters;
• and
• link the plurality of conversations and the updated set of keywords to prevent processing a duplicate cluster.

A non-transitory computer-readable medium storing instructions that, when execute by a processing device of a first service provider, cause the processing device to:

• provide, by the processing device, a plurality of conversations to a neural network to generate a plurality of clusters;
• determine that a first cluster of the plurality of clusters overlaps a second cluster of the plurality of clusters based on information indicating that a conversation matches a query without being a part of the first cluster;
• generate an updated set of keywords for the first cluster of the plurality of clusters;
• and
• link the plurality of conversations and the updated set of keywords to prevent processing a duplicate cluster.