Vendor agnostic loyalty program
OwnerErik W. Ogren, Kyle J. Davis +1inventors
InventorsErik W. Ogren, Kyle J. Davis, Michael G. Liebl
Life of this patent
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Abstract
A novel and advantageous vendor agnostic loyalty program. More particularly, a novel and advantageous loyalty program that spans multiple vendors and multiple manufacturers. The loyalty program may be used by a customer at one or a plurality of vendors. The loyalty program tracks what is bought by each customer at what location of what vendor, how many points or rewards are accumulated by each customer at what location of what vendor, and what product incentives for what products from what manufacturer are redeemed at what location of what vendor.
Claims20
A loyalty program system comprising:
- a mobile app usable by a customer at a plurality of vendors;
- a program hub that tracks executed purchases made by the customer at each of the vendors and loads program incentives earned by the customer based on the executed purchases for redemption for future purchases at one of the plurality vendors to the mobile app;
- a vendor interface, wherein the vendor interface communicates transaction data and customer purchase data to the program hub;
- a manufacturer interface, wherein the manufacturer interface communicates one or more program incentives available for the customer to the program hub;
- wherein the customer provides customer identifying information to one of the plurality of vendors when making a current purchase, the vendor interface communicates the current customer purchase data and the customer identifying information to the program hub, the program hub communicates an available program incentive for the current purchase to the vendor interface, and the vendor interface applies the available program inventive to the current purchase.
A method of administering a vendor agnostic loyalty program, the method comprising:
- registering a plurality of vendors with the loyalty program;
- providing a mobile app for use by a customer at each of the plurality of vendors;
- registering a customer with the loyalty program;
- registering a manufacturer with the loyalty program;
- receiving from the manufacturer a program incentive for redemption by the customer at at least one of the plurality of vendors;
- tracking purchases made by the customer at each of the vendors;
- establishing when the customer's purchases have qualified the customer for the program incentive;
- and
- communicating the program incentive to one of the plurality of vendors for use on a current purchase by the customer.
A vendor agnostic loyalty program comprising:
- a customer module, wherein the customer module includes a customer profile for a customer, the customer profile including customer information relating to the customer including identifying information relating to the customer;
- a vendor module, wherein the vendor module includes a vendor profile for a plurality of vendors, the vendor profile including vendor information relating to each vendor;
- a manufacturer module, wherein the manufacture module includes a manufacturer profile for a plurality of manufacturers, the manufacturer profile including manufacturer information relating to each manufacturer;
- a program hub, wherein the program hub stores information from the customer module, vendor module, and the manufacturer module;
- a mobile app usable by the customer at the plurality of vendors, wherein the mobile app tracks executed purchases made by the customer at each of the vendors and loads program incentives earned by the customer based on the executed purchases for redemption for future purchases at one of the plurality vendors;
- a vendor interface, wherein the vendor interface communicates transaction data and customer purchase data to the program hub;
- a manufacturer interface, wherein the manufacturer interface communicates one or more program incentives available for the customer to the program hub;
- wherein the customer can use the loyalty program at each of the plurality of vendors.
Dependencies are inferred from the claim text.