Standalone website order after-sales method and apparatus, device, and medium

A standalone website order after-sales apparatus, applied to a payment service device, comprising:

• a memory, a processor, and a transceiver;
• wherein the memory, the processor, and the transceiver are interconnected through a circuitry;
• the memory stores a computer executable instruction;
• the transceiver is configured to send and receive data;
• and
• the processor executes the computer executable instruction stored in the memory to implement:
• receiving an order generation request sent by user equipment;
• wherein the order generation request comprises a commodity identification and a user identification;
• generating a commodity order according to the order generation request;
• sending the commodity order to the user equipment to enable the user equipment to complete payment for the commodity order;
• generating an after-sales token corresponding to the commodity order in response to a completion of the payment for the commodity order;
• and
• sending a commodity order confirmation email to a user mailbox corresponding to the user identification;
• wherein the commodity order confirmation email comprises an after-sales link of the commodity order, and the after-sales link comprises the after-sales token corresponding to the commodity order;
• the after-sales token is used for identifying the commodity order;
• the after-sales link points to a commodity after-sales page in the payment service device;
• and when the user equipment accesses the after-sales link, the payment service device determines the commodity order corresponding to the after-sales token to be a target order for which an after-sales service is required, and provides the after-sales service for a user according to at least one piece of target status information of the target order.

A non-transitory computer readable storage medium having a computer executable instruction stored therein, wherein the computer executable instruction, when executed by a processor, is used to implement:

• receiving an order generation request sent by user equipment, wherein the order generation request comprises a commodity identification and a user identification;
• generating a commodity order according to the order generation request;
• sending the commodity order to the user equipment to enable the user equipment to complete payment for the commodity order;
• in response to a completion of the payment for the commodity order, generating an after-sales token corresponding to the commodity order;
• and
• sending a commodity order confirmation email to a user mailbox corresponding to the user identification, wherein the commodity order confirmation email comprises an after-sales link of the commodity order, and the after-sales link comprises the after-sales token corresponding to the commodity order;
• the after-sales token is used for identifying the commodity order;
• the after-sales link points to a commodity after-sales page in the payment service device;
• and when the user equipment accesses the after-sales link, the payment service device determines the commodity order corresponding to the after-sales token to be a target order for which an after-sales service is required, and provides the after-sales service for a user according to at least one piece of target status information of the target order.