Methods and systems for detecting and correcting trending problems with applications using language models

A computer system for detecting and correcting a trending problem with an application executing in a data center, the computer system comprising:

• one or more processors;
• one or more data-storage devices;
• and
• machine-readable instructions stored in the one or more data-storage devices that when executed using the one or more processors control the system to performance operations comprising:
• receiving a new support request entered via a graphical user interface (“GUI”) of a support manager;
• performing trend discovery over a recent time window using a pre-trained and fine-tuned model bidirectional encoder representation from transformer that transforms token embeddings of the new support request to a feature vector;
• in response to detecting a trending problem described in the new support request, discovering recommended remedial measures for the new support request based on similar support requests previously recorded in a support request data store or on similar knowledge base articles previously recorded a knowledge base data store;
• executing the recommended remedial measures for correcting the trending problem using an operations manager of the data center;
• and
• collecting user feedback regarding whether the recommended remedial measure resolved the trending problem.

A non-transitory computer-readable medium having instructions encoded thereon for enabling one or more processors of a computer system to perform operations comprising:

• receiving a new support request entered via a graphical user interface (“GUI”) of a support manager;
• performing trend discovery over a recent time window using a pre-trained and fine-tuned model bidirectional encoder representation from transformer that transforms token embeddings of the new support request to a feature vector;
• in response to detecting a trending problem described in the new support request, discovering recommended remedial measures for the new support request based on similar support requests previously recorded in a support request data store or on similar knowledge base articles previously recorded a knowledge base data store;
• executing the recommended remedial measures for correcting the trending problem using an operations manager of the data center;
• and
• collecting user feedback regarding whether the recommended remedial measure resolved the trending problem.