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US 2025/0053464 A1Published application
System and method for routing requests for events
AssigneeCharles Schwab & Co., Inc.
InventorsShahbaz CHAUDHARY, Justin ROBISCHON, Jodi BLOMBERG
Life of this patent
Estimating the term…
Abstract
A system and method receives a request for an event that is not fully specified, and predicts sufficient details of the event to instruct a hardware distributor to route the request to an agent that can handle the predicted request.
Claims20
A system comprising:
- at least one processor;
- and
- a memory coupled to the at least one processor, wherein the memory includes at least one database storing
- a plurality of actions taken by a plurality of users, a plurality of events taken by the plurality of users, and dates and times of each of the plurality of actions and the plurality of events,
- at least one vector including a user identifier, at least one action of the plurality of actions, an event of the plurality of events taken after the at least one action, and a date and time of each of the at least one action and the event, the user identifier identifying a user of the plurality of users who completed the at least one action and the event,
- probabilities, for each of the plurality of events included in one of the at least one vectors, that a first event will occur within a time period of at least one first action, and
- instructions that when executed by the at least one processor cause the system, in response to receiving an unknown event from a target user who has performed at least one action of the plurality of actions, to perform predicting, based on the at least one action of the target user and the probabilities, the unknown event received from the target user.
4 more elements
A method comprising:
- storing a plurality of actions taken by a plurality of users, a plurality of events taken by the plurality of users, and dates and times of each of the plurality of actions and the plurality of events;
- storing at least one vector including a user identifier, at least one action of the plurality of actions, an event of the plurality of events taken after the at least one action, and a date and time of each of the at least one action and the event, the user identifier identifying a user of the plurality of users who completed the at least one action and the event;
- determining probabilities, for each of the plurality of events included in one of the at least one vectors, that a first event will occur within a time period of at least one first action;
- and
- in response to receiving an unknown event from a target user who has performed at least one action of the plurality of actions, predicting, based on the at least one action of the target user and the probabilities, the unknown event received from the target user.
2 more elements
Dependencies are inferred from the claim text.