Remote assistance via video conferencing

A method comprising:

• establishing, by a managed device, a video conferencing connection with a manager device;
• receiving, by the managed device, a device control request from the manager device requesting control of the managed device;
• sending a device control response approving the device control request, wherein the device control response includes first size information associated with a display of the managed device;
• sending, via the video conferencing connection and based on the device control response, the display of the managed device to the manager device;
• sending second size information associated with the display of the managed device based on a change to the display of the managed device;
• receiving, based on the second size information, position information of a touch input on the display of the manager device;
• converting the position information into a touch event at the managed device;
• and
• sending feedback confirming that the position information of the touch input on the display of the manager device is implemented as the touch event at the managed device.

A manager device, comprising:

• an interface for establishing a video conferencing connection;
• and
• a processor coupled with a memory, the processor configured to cause the manager device to:
• send a device control request that requests control of a managed device;
• receive a device control response approving the device control request, wherein the device control response includes first size information associated with a display of the managed device;
• display, via the video conferencing connection and based on the device control response, the display of the managed device on a display of the manager device;
• detect a touch input at the display of the manager device;
• receive second size information associated with the display of the managed device based on a change to the display of the managed device;
• send, to the managed device and based on the second size information, position information of the touch input on the display of the manager device;
• and
• receive feedback that confirms the position information of the touch input is implemented as a touch event at the managed device.